To regain access to your account in the event of a lost password, proceed as follows:

1. Navigate to http://[yourdomain].helpshift.com/login
2. Click the Forgot Password button

login_forgot_password

3. In the pop-up that appears, type your email you used as your login and click ‘Submit’

forgot_password_modal

Once you complete these steps, you’ll receive an email in your inbox with further instructions.

If you do not receive this message within a short period, please check your spam folder.