Helpshift’s Live Notification system is responsible for automatically updating the following items in near-real time:

  • The counts for Smart Views
  • The Issues list, updating the feed with new Issues and status changes
  • Items in the Issue detail page: real-time conversations with end-users, internal notes, Issue assignments, and Issue state changes

To achieve this, we use a lightweight, low-bandwidth web communication technology called Websockets. This is the same technology that enables other near-real time web applications such as Slack and Whatsapp Web.

To learn how Live Notifications interact with page refresh, see How Do Live Notifications Lead to Mandatory Page Refresh?