Videos

Automations Overview

This video provides an overview of the Automations Dashboard, which allow you to automate aspects of your workflow to improve efficiency and Agent performance. To learn more, see What Are Automations, And How Should I Use Them?

Video: User Experience: Browsing FAQs

This video provides a brief overview of what it looks like from the end user’s perspective to browse in-app FAQs. To see what the support experience looks like, see What Does The In-App Support Experience Look Like For A User?

Video: User Experience: Contacting Support

This video provides a visual walkthrough of the user experience when submitting an Issue via in-app FAQs. You can set up a system like this for your support team to create a seamless experience. To learn how, see our Getting Started guide on Guided Issue Filing.

Video: Tags Overview

This video goes over the benefits of tags, how to create tags, best practices when structuring a set of tags, and more. To learn more, see How Do I Create And Use Tags?

Video: Campaigns Overview

This visual walkthrough of Helpshift Campaigns provides an overview of the benefits of the Campaigns feature as well as detailed instructions on how to set up your first Campaign. To learn more, see What Are Campaigns And How Do I Use Them?