All of the notifications generated by Helpshift have an “origin” key in the payload which has a value “helpshift”. You can check for this key value in your notification receive delegate and pass on the payload to Helpshift SDK to handle the notification . Helpshift SDK will take the user to the appropriate landing screen […]
If you’re hosting your Mac app on the App Store, you can follow the steps in this Apple support article to disable this permissions question. If you are hosting the app on a platform like Steam, on which the app is unsigned, the app will request permission only on the first launch. It won’t ask […]
If you do not use the WRITE_EXTERNAL_STORAGE permission in your app specifically, a few known issues will arise: The multi-login profile persistence across uninstalls will not work. On devices below API 23, attachments sent by Agents to the user will be downloaded by the OS’s download manager instead of SDK’s download manager (SDK will just […]
The Helpshift team highly recommends testing the following basic features to ensure they are functioning correctly before launching Helpshift integration to users: Launch ‘Help’ and make sure the page loads. Browse and search FAQs, including ones with large images, to ensure they load correctly. We recommend checking all FAQs for formatting issues that may only […]
Our SDK will not be able to support compile SDK version 22, but you can set targetSDKVersion to 22 as long as compileSDKVersion is 23 or 24. The only thing that will be impacted is runtime permission handling 23 and above. Please see our developer documentation on app permissions and version requirements to better understand […]
While Android allows you to customize all strings in a push notification, including title, iOS does not allow push notification titles to be modified. This means that, for iOS, the title of a ‘New Message’ push notification (that is, a notification received when the app is closed or backgrounded) will always appear as ‘[App Name] […]
You can call the API ‘getNotificationCountFromRemote:’ which tells you how many unread messages you have at any given moment. You can invoke that for badging from any number of places. For more details on badge notifications, please see our developer documentation for iOS.
Retrieve your certificate and download it: Set up keychain access: Once you’ve downloaded the Push Certificate from “Apple Developer Member Centre”, double click to open the certificate, which then opens “Keychain Access”. Click “File” -> “Export Items” and choose “Personal Information Exchange (.p12)” format. Select the location and provide name to export the (.p12) certificate […]
Helpshift’s latest iOS build (v5.8.0) supports the official iOS 10 release. v5.7.1 is also compatible with iOS 10, however we always recommend keeping updated with our most recent build to prevent your users from encountering known issues. Older builds are guaranteed to have issues on iOS 10, so we highly recommend updating your SDK for […]
You can review our latest SDK release notes here: iOS Android Unity Xamarin Cocos2d-x You can also follow us on Twitter to receive alerts about new SDK releases.
This feature helps companies reduce their overall Issue volume while maintaining an excellent end user experience. The feature can be toggled on/off in our SDK (iOS v4.9.0 & Android v3.6.0) using the flag- showSearchOnNewConversation. If the showSearchConversation flag is enabled, the user will be taken to a view which shows the search results relevant to […]
Helpshift provides several configuration options which can be used to customize the behavior of the SDK. These options are boolean flags which can be passed with the Helpshift APIs such as showConversation, showFAQs etc. See our developer documentation for complete instructions on SDK configuration for iOS and Android.
The Helpshift SDK provides delegate callbacks to help app developers track a user’s activities within the help section. New conversation delegate If you want to keep a record of when your app users start a new conversation through Helpshift, you can implement this delegate callback. The delegate will get fired every time the user starts […]
We support iOS, Android, Unity, Xamarin, and Cocos2d-x. Download links and integration instructions for these platforms can be accessed in our developer documentation.
To start using our premium proactive messaging feature called Campaigns, you’ll first want to contact firstname.lastname@example.org to have this feature priced and enabled for your plan. Once enabled on our side, you’ll want your developers to follow the instructions below: iOS Platform: Download the latest SDK that contains Campaigns via our iOS Release Notes Visit […]
You may come across scenarios where the user attaches objectionable content in the screenshots, and it becomes a COPPA concern. The enableFullPrivacy flag will help solve the problem. Turning on this flag will perform 2 actions: Disable user-initiated screenshots – players cannot send images without being prompted to by an Agent. Do not collect any […]
You can customize almost all of the strings in the Helpshift SDK from the HelpshiftLocalizable.strings (iOS) and hs_strings.xml (Android) file with additional internationalization options. More information on String customization can be found in our developer documentation for iOS and Android.
Debug logs are system-generated logs that are sent to your Dashboard along with every new conversation. They only appear if your developers have configured them in the SDK for a given game/app version. You can add additional debugging statements to your code, and see exactly what the user was doing right before they reported the […]
You can attach additional metadata to every reported Issue via a very simple mechanism provided by the SDK. This metadata can range from user name, device information, user email, purchase behavior, game scores, customer tier, or any other data relevant to creating a suitable context to each reported issue. To learn how, please see our […]
Your developer can implement functionality in the SDK for you to pass an internal user ID that is unique to your system to make it easier to look up specific user information from a submitted Issue in Helpshift. See our developer documentation for iOS and Android. Next, set up a direct hyperlink from each Helpshift […]
Depending on the status of the user (unregistered, registered), you can customize the New Conversation screen to make it easier for your user to submit a new message. For unregistered users, first have your developer implement the requireemail field. Please see our developer documentation on requireemail for iOS and Android. Next, configure your SDK to […]
You may have noticed a new platform option available when managing Smart Views, conducting Advanced Searches, and reviewing icons available for FAQs. This new platform is Web Messenger, which refers to Issues created through the Helpshift REST API. You can learn more by reviewing our Rest API documentation. How does ‘Web Messenger’ differ from ‘Web’ […]
Helpshift Webhooks allow you to set up an integration with a third party service, such as Slack, PowerBI, a bot engine, and others, based on Helpshift events. You can use the integration to enable notifications via text, email or a communication app whenever a Helpshift event occurs. Within the Helpshift Dashboard, you can define the […]
To access your REST API keys, navigate to Settings > APIs. Your keys will be listed on this page. Clicking the gear icon in the bottom right provides a space for you to add a new key. Please note that adding a new key will automatically disable the old key. For more info on using […]
COPPA is the Children’s Online Privacy Protection Act. It is a United States federal law designed to protect the privacy of children under the age of 13. Among other rules, COPPA requires websites to request parental consent when collecting personal information from their users. Personal information is defined as any information that allows someone to […]