Billing & Trial Accounts

How do I set up a plan and automatic credit card billing?

If you’re currently on the 21-day free trial plan, a Helpshift plan and automatic credit card billing can be set up from your Dashboard as follows: 1. Click the Settings icon in the left navigation bar from the Dashboard, then click ‘Billing’ 2. Click on ‘Activate Helpshift Plan’ 3. Select your plan and term (Monthly […]

What is MAU & how does Helpshift calculate it?

MAU = Monthly Active Users. An MAU is a unique Monthly Active User by device. For example, if you were to open up your Facebook app on your iPhone 30 times in February, the MAU would be 1. Now if you opened up the Facebook app on your iPhone 30 times and you opened up […]

Where can I find plans and pricing information?

You can find our current plan options on our pricing page. Enterprise custom plans are available if you have significantly more MAU (Monthly Annual Users) and team members. Please contact for more information.

How does the 21-day trial work?

Our 21-day trial allows you to download and integrate Helpshift into your app. Your free trial starts when you sign up on our website. No credit card or payment is required during this period. At the end of your trial, you will be required to select one of our plans. You can view your selected plan by […]